Wheaton Pediatrics at 1725 South Naperville Road in Wheaton, Illinois

Customer Reviews about Wheaton Pediatrics

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  Wheaton Pediatric has changed from being patient-centered to money-centered. When we first joined a few years ago, they were great. They answered all of our questions, and there was no issues. However, within the past year or so things have been changing. Appointments are more rushed so they can get through as many patients as possible. Their billing department is just plain mean. Even our insurance agent was telling us how rude and aggressive their billing department was (if an insurance agent is telling you that you're rude, you have some serious problems). The biggest blotch on Wheaton Pediatric is our latest experience. We had a well check-up for our son. One of the forms you fill out asks if there is anything you want to ask the doctor (ours for the day was Dr. Ute Monson). We wanted to ask about his gluten allergy. It had recently gone away, and we wanted to know what we should do next. The doctor had a few minutes of conversation with us, and that was it. No tests or anything else came of it. The total well-check up time was 45 minutes including the time spent waiting for the doctor. 90 minutes is reserved for each well-check up, so no extra time was taken. We found out later that the doctor had indicated that we had to be billed for extra time, which that we had to pay for. We were effectively punished for trying to take care of our child. One of the biggest problems in American healthcare today is how doctors are turning into salesman and trying to squeeze every last dollar out of their patients. Wheaton Pediatric has turned into the embodiment of this problem.
  March 28, 2017

  by Andrew Massengale

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